Question 1

How can I contact you?

Accepted Answer

Contact us via email: support@nbratelier.com

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards, Apple Pay, and Google Pay.

Question 3

What's your Return Policy?

Accepted Answer

Eligibility
Returns are accepted within 14 days of delivery.
Items must be unused, unworn, and in their original packaging.
Due to hygiene reasons, earrings are final sale unless defective.
Return Process
Email us at NBRAtelierCom@google.com with your order number to request a return authorization.
Once approved, ship the item back using a trackable service.
After receiving the item, we will inspect it and issue a refund to your original payment method.
Refunds & Fees
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Exchanges
Exchanges are available for defective or incorrect items only.
For all other cases, please request a return and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Orders can only be changed or canceled within a limited time after purchase and before they are processed or shipped. Please contact us as soon as possible. Once processing begins, changes and cancellations are not guaranteed.

Question 5

How long will it take to receive my order?

Accepted Answer

Processing time for handmade items is usually 1-2 business days before shipping.

We ship all orders via USPS with tracking included. Delivery usually takes 3–7 business days within the U.S., depending on your location. You’ll receive a tracking number once your order is on its way.

Question 6

Will I receive a tracking number? What should I do if my package is delayed or lost?

Accepted Answer

Yes. Once your order ships, you’ll receive a tracking number by email.

If your package is delayed, please check your tracking email first. If the tracking appears lost or hasn’t updated for several days, contact us and we’ll assist in contacting the carrier. Shipping delays caused by the carrier are beyond our control.

Question 7

Can I return a gift? Who pays for return shipping?

Accepted Answer

Yes, gift returns are accepted. If you received one of our items as a gift, you may return it, return shipping costs are the responsibility of the customer. Once the item is received in its original condition, a refund will be issued to the original form of payment.

⚠️ Note: This means the gift giver gets the refund, not the recipient.

Question 8

Are your pieces one-of-a-kind?

Accepted Answer

Most of our jewelry is handcrafted in small batches, making each piece unique in its details. While we can’t guarantee that every design is strictly one‑of‑a‑kind, no two pieces are ever exactly alike—each carries its own character and story.

Question 9

Is your jewelry gift-ready? Can I include a gift note?

Accepted Answer

Yes! Every piece arrives beautifully packaged and ready to give. If you’d like to include a personal gift note, simply contact us with your message and we’ll make sure it’s added to your order.

Question 10

Is your jewelry hypoallergenic?

Accepted Answer

Our necklaces are crafted in 14K silver- or gold-plated alloy, and our bracelets feature crystal beads or pearls. While many wear our pieces comfortably, please note that sensitivity may vary. we cannot guarantee it is fully hypoallergenic.

Question 11

Will the jewelry tarnish over time?

Accepted Answer

All metals naturally change with wear, air, and moisture. Sterling silver, brass, and copper may develop a patina or darken over time, while gold‑filled and stainless steel are more resistant. Many people love the unique character this brings, but if you prefer a bright finish, gentle cleaning will restore the shine. To keep your jewelry looking its best, store it in a dry place and avoid contact with water, lotions, and perfumes.

Question 12

How do I find my ring size?

Accepted Answer

The easiest way is to measure the inside diameter of a ring you already wear comfortably and compare it to a sizing chart. You can also wrap a strip of paper or string around your finger, mark where it overlaps, and measure the length against a ruler. For the most accurate fit, we recommend visiting a local jeweler who can size your finger professionally.

Question 13

What if the size I ordered doesn’t fit?

Accepted Answer

Our rings are designed with open ends, so they can be gently adjusted for a comfortable fit. If they still don’t feel right, you’re welcome to return them. For necklaces and bracelets, if the size isn’t quite right, simply return it—we want every piece to feel perfect for you.

Question 14

What is your privacy and safety policy?

Accepted Answer

Your privacy and security matter to us.
We only collect the information needed to process your order and never share or sell your personal details.
All payments are handled through secure, encrypted checkout, and we don’t store your credit card information.
Our site uses SSL protection to keep your data safe.
If you have any concerns about your information, please contact us anytime.

Question 15

Do you ship internationally?

Accepted Answer

No. We don't ship internationally.

FAQ